AgSafe Alberta
Hotline For Incident Assistance

In the case that your farm or ranch experiences a serious incident (including fatality, injury, property damage or a near miss), a response from Occupational Health and Safety Officers may follow. AgSafe Alberta is dedicated to providing assistance to farms and ranches as they work through this process.

HOTLINE
for INCIDENT ASSISTANCE

1-833-9AGSAFE

(1-833-924-7233)

If your farm or ranch falls under the jurisdiction of Alberta Occupational Health and Safety (OHS) legislation and you experience a serious incident, AgSafe Alberta is available 24/7 to provide you with CONFIDENTIAL support. Your call is connected directly to an AgSafe Alberta representative.

Support includes:

  • On-site or over-the-phone assistance

  • Working through stop work/use orders or demands issued by OHS

  • Information on applicable reporting requirements

  • Information on return-to-work programs for injured workers

When should you call the HOTLINE?

  • You’ve had a serious incident occur on your farm or ranch, including: injury, illness, property damage, near misses

  • OHS has arrived on your farm or ranch to perform an inspection or investigation

  • You’re unsure of the reporting requirements for OHS in Alberta

Call 911 in the event of a life-threatening emergency.

For livestock emergencies – contact Alberta Farm Animal Care at 1-800-506-2273

For spills, releases, or environmental contamination – contact Alberta Environment or Transportation and Dangerous Goods at 1-800-222-6514.

HOTLINE
for Incident Assistance

Frequently Asked Questions

Q.

Should I call the AgSafe Alberta Hotline in an emergency?

A.

No. For emergencies, call 911 immediately.

Q.

Is there a cost for using the Hotline?

A.

No, AgSafe Alberta is an industry-led safety association providing health and safety resources to farms and ranches. Contacting the AgSafe Alberta Hotline for incident Assistance is free to producers as is any advice given or visits conducted as a result of an incident.

Q.

How soon should I call the Hotline after an incident has occurred?

A.

After you have contacted emergency services. The priority is to address any active emergency situations. This means fire, EMS, and police should always be your first call. Contact the Hotline (1-833-924-7233) any time after first responders have been contacted

Q.

What defines serious incidents?

A.

Serious incidents that may draw a response from OHS on a farm or ranch under OHS jurisdiction include:

  • Anything resulting in a fatality

  • Anything resulting in an employee being admitted to hospital

  • Any unplanned or uncontrolled explosion, fire, or flood that causes a serious injury

  • Any collapse or upset of a crane, derrick, or hoist

  • Any collapse or failure of any component of a building or structure

  • Any potentially serious incident, where there wasn’t a serious incident as described above but the potential existed (near miss)

Q.

Can I call the Hotline to find out whether an incident that has occurred on my operation is considered serious?

A.

Absolutely. We will do our best to answer your questions about any incident.

Q.

Is it mandatory to call the Hotline if I experience a serious incident on my farm or ranch?

A.

No. Calling the Hotline is voluntary. We are a resource should you require support working through the aftermath of a serious incident.

Q.

Can I call the Hotline and get assistance anonymously?

A.

Yes, you may remain anonymous but it’s challenging for AgSafe Alberta to support you through and incident with only limited information. The more information you’re willing to share, the better we can assist you.

Q.

Can I phone the Hotline at any time?

A.

Yes. AgSafe Alberta employees take calls 24/7, 365 days a year on the hotline. You can feel confident you’re getting informed and compassionate support.

Q.

Do you share my information outside of AgSafe Alberta?

A.

No. All information you share with us about you or your incident is kept confidential. It is not reported to any organization outside of AgSafe Alberta. If the incident is reportable, we inform you or any reporting requirements but it’s up to you to make those calls.